RETURN AND EXCHANGE POLICY
To maintain our luxury standards and ensure the highest quality for every client, we implement a rigorous quality control and verification process. Please review our policy details below:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
1. Mandatory Unboxing Video
To protect both the brand and our customers, a clear, unedited unboxing video is strictly required for all claims. This video must:
- Show the courier label and the sealed package before opening.
- Capture the entire process of opening the parcel and inspecting the fabric.
- Clearly highlight any defect or discrepancy in a single, continuous shot.
- Note: Without a complete unboxing video, we cannot process any exchange or return requests.
2. Reporting Window & Condition
- 48-Hour Deadline: Any concerns regarding manufacturing defects or incorrect items must be reported within 48 hours of delivery.
- Pristine Condition: To be eligible for review, all fabrics must be in their original, unstitched condition with all luxury packaging and tags intact. We cannot accept items that have been washed, cut, or altered in any way.
3. Exchanges & Returns
- Complimentary Exchanges: If a defect or shipping error is verified via your unboxing video, we provide a free exchange for the correct or non-defective item.
- Return Processing Fee: Should you opt for a return instead of an exchange (and the return is approved), a flat fee of rs.300 per item will be deducted from the refund to cover inspection, restocking, and administrative costs.
4. How to Initiate a Claim
To start the process, please contact our concierge team directly:
Required Attachments: Your Order ID, clear photographs of the issue, and the mandatory unboxing video..
Email: info@houseofnisha.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
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Shipping & Delivery Timeline
To ensure your luxury fabrics arrive in perfect condition, we follow a dedicated processing and shipping schedule:
Confirmation: You will receive an email notification as soon as your order leaves our facility, ensuring you stay updated at every step.
Order Dispatch: All orders are processed and dispatched within 3 business days from the date of order confirmation.
Shipping Timeline: Once dispatched, your package will be shipped via our premium courier partners. Delivery times vary based on your location, but you will receive a tracking link to monitor your order’s journey.
Need help?
Contact us at info@houseofnisha.com for questions related to refunds and returns.